Delivery Information


Every order is important to us, as it is important to you. Therefore, we make every effort to fortify our floral design and ensure the quality, accuracy and beauty of our work. abidjanfleurs.com is a quick and easy online flower delivery from the comfort of your own home. We do our best to make it easy for you to order flowers online and deliver them to your loved ones in Abidjan. We'll make certain that your order is handled with care and delivered in a speedy fashion. We assure that your order meets your expectations and we back our work with 100% satisfaction guarantee. If you are not completely satisfied with the quality of one of our products, please contact us immediately and we will promptly take the appropriate action.

Delivery Policy

Same day Delivery.
Normaly, delivery times are 9:00 to 18:00 Monday to Friday and 9:00 to 15:00 on Saturdays. Exception during special event days, we will extend our operations to 21:00 Orders must be received before 17:45 GMT from Monday to Friday and before 14:45 on Saturdays A local delivery fee of $10.00 applies to each order, for each address Orders received after that time will be delivered the following working day.

Specific Times
We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it due to the heavy traffic condition on rush hours in Abidjan. No deliveries on Sundays unless you make a special request. Deliveries requested on Sundays will be charged a fee of 20$ and the order must be placed by phone Saturday before 12:00 GMT. Delivery of orders to rural route addresses or cemeteries cannot be guaranteed. If for any reason an order needs to be cancelled, please contact abidjanfleurs.com as soon as possible. Cancellations are subject to the following conditions: • Orders which have left with our couriers cannot be cancelled. • Orders which have not yet been prepared by our florists may be cancelled. A $15 cancellation fee applies. • Orders which have been prepared but have not left with our courier may be cancelled but will incur a cancellation fee equal to the full price of the arrangement less the delivery fee.

Re-Delivery
If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address) a second atempt free of charge will be made.

Valentine’s Day.
We encourage our customers order delivery for the 13th, so your loved one will wake up with their flowers already at home. Due to the amount of orders on that particular day, we strongly recommend that you place your order at least 4 days before (Around February 10th). That will give us time to process your order and contact the recipient. We cannot guarantee a delivery before noon due the heavy traffic. However we will do our best to make it happen during the day.

Funeral flowers
We will contact the funeral home to verify the time of viewing and make arrangements for the flowers delivery. If you have ordered too late, we can still make other arrangements for a delivery to the home of the family.

Recipient refusal of flowers
If a recipient refuses to accept the delivery, you will be notified by mail and you may redirect the order but no reimbursement will be made.

Substitution policy.
abidjanfleurs.com is committed to delivering exactly the choice flowers that you have made. Because of the nature, seasonality and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the look and feel of the arrangement of your choice. The colors will be replaced by exactly the same color and size. The same substitution may apply for the gift baskets with items of greater or equal value.